Protection Matters
When you purchase travel insurance or breakdown cover, you understand that when you claim on it, it won’t directly replace what you have lost. The plane will still be delayed, the car will still have broken down. The aim of the Insurance is to provide you with a level of compensation so that you can deal with the situation more easily.
Broadly, that is the basis for most forms of insurance and life insurance is no different. Life Insurance (in fact any sort of Protection contract) will never replace what you have lost but will at least enable the people affected to deal with the situation more easily.
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What to do if something goes wrong
We always take great care and use best endeavours to make every effort to get things right first time, we appreciate that mistakes can occasionally happen. If you believe something is not correct or you are unhappy with any aspect of our service, please do get in touch with us. Your Financial Planner should be your first point of contact. Alternatively, you can contact their Office Principal using the details provided on this website. We will listen to your concerns and do our best to resolve the matter promptly and fairly.
If you wish to make a complaint, please contact the Complaints Inbox at complaints@pfgl.co.uk and the matter will be handled in line with the complaint handling rules set down by our regulator, The Financial Conduct Authority.
If after your complaint has been investigated, you remain unhappy with our response, you may be able to refer your complaint to the Financial Ombudsman Service, which can be contacted as follows:
Contact
The Financial Ombudsman Service, Exchange Tower, 1 Harbour Exchange Square, London, E14 9SR
Tel: 0800 023 4567