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14th October 2020

Proud to be Chartered. Why and how we value Chartered status.

Chartered financial planners

We were pleased to be approached recently by the Chartered Insurance Institute to describe why and how we value Chartered status, regarded as the profession’s highest accolade:

“Being one of the UK’s leading national financial planning and wealth management firms with 15 offices and 180 staff, Chartered status at both corporate (four of our offices are Chartered) and individual level is a key element in communicating our professionalism. It means our clients and professional contacts know they are working with a firm that consistently delivers a client-centric approach, with advisors holding qualifications regarded by their peers as the highest professional accolade.

Our clients take comfort knowing they are working with a firm that holds the core values of the Chartered Insurance Institute at its very centre – they can be sure we deliver excellent service at every stage of the advice process. We proactively promote Chartered status via our website, presentations, social media, stationery and in our offices and see it as a reason why people choose us.”

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What to do if something goes wrong

We always take great care and use best endeavours to make every effort to get things right first time, we appreciate that mistakes can occasionally happen. If you believe something is not correct or you are unhappy with any aspect of our service, please do get in touch with us. Your Financial Planner should be your first point of contact. Alternatively, you can contact their Office Principal using the details provided on this website. We will listen to your concerns and do our best to resolve the matter promptly and fairly.

If you wish to make a complaint, please contact the Complaints Inbox at complaints@pfgl.co.uk and the matter will be handled in line with the complaint handling rules set down by our regulator, The Financial Conduct Authority.

If after your complaint has been investigated, you remain unhappy with our response, you may be able to refer your complaint to the Financial Ombudsman Service, which can be contacted as follows:

Contact

The Financial Ombudsman Service, Exchange Tower, 1 Harbour Exchange Square,  London, E14 9SR

Tel: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk

Web: www.financial-ombudsman.org.uk/consumer/complaints.htm