Is it time to start using your ‘Rainy Day’ fund?
In these unprecedented times, personal financial planning could not be more important, even though it is quite clear that for many people, any plans that have been put in place may have to be amended.
For some, retirement may get pushed back, or new projects may get shelved. What is most important is that your financial plan is flexible and fluid and able to change as the circumstances change.
What is key is not the plans themselves, but the ongoing process of planning. A good example of that concerns one of the fundamentals of nearly all financial plans – the requirement for an emergency cash fund.
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What to do if something goes wrong
We always take great care and use best endeavours to make every effort to get things right first time, we appreciate that mistakes can occasionally happen. If you believe something is not correct or you are unhappy with any aspect of our service, please do get in touch with us. Your Financial Planner should be your first point of contact. Alternatively, you can contact their Office Principal using the details provided on this website. We will listen to your concerns and do our best to resolve the matter promptly and fairly.
If you wish to make a complaint, please contact the Complaints Inbox at complaints@pfgl.co.uk and the matter will be handled in line with the complaint handling rules set down by our regulator, The Financial Conduct Authority.
If after your complaint has been investigated, you remain unhappy with our response, you may be able to refer your complaint to the Financial Ombudsman Service, which can be contacted as follows:
Contact
The Financial Ombudsman Service, Exchange Tower, 1 Harbour Exchange Square, London, E14 9SR
Tel: 0800 023 4567